To be the Global Leader in Testing for Life.

To contribute to a safer and healthier world by providing our customers with innovative and high quality laboratory, research and advisory services whilst creating opportunities for our employees and generating sustainable shareholder value.

Customer focus
• Delivering customer satisfaction by listening to and exceeding customer expectations
• Adding value for our customers through our services
• Seeking innovative solutions to help our customers achieve their goals

Quality
• Delivering quality in all our work; providing accurate results on time
• Using the best appropriate technology and methods
• Seeking to improve or change our processes for the better

Competence and Team Spirit
• Employing a diverse team of talented and competent staff
• Investing in training and creating rewarding and equitable career opportunities
• Recognising and encouraging outstanding performance

Integrity
• Behaving ethically and socially responsibly in all our business and financial activities
• Demonstrating respect and exclusivity towards our customers and our staff
• Operating sustainable environmental policies