Key services

• Incident response and investigation
  • Food safety incident response planning and rapid execution
  • Root cause analysis of food safety complaints and incidents
  • Validation of controls and risk identification
  • Crisis mitigation strategy design
  • Emergency food safety consultancy and support during regulatory interventions

• Food complaints investigation services
  • Foreign object identification (animal tissue, plastic, vegetable matter, stones)
  • Taints and off-flavours (chemical, burnt, or off-notes)
  • Quality concerns (rancidity, bloom, spoilage, heavy metal contamination)
  • Microbiological concerns (moulds, haze, sediments, pathogen contamination)
  • Allergen contamination
  • Food authenticity complaints (e.g., mislabelling, counterfeit, DNA/gene identification)

• Food safety crisis management planning